Please read this document carefully before using the Surgagg platform. By registering or using any of our services, you agree to be bound by all the terms and conditions stated below.
Last Updated: 1 January 2026A summary of six key points you need to understand before using the Surgagg platform.
Only users aged 18 and above are permitted to register and use the surgagg platform.
All transactions are processed in Malaysian Ringgit via verified and secure payment methods.
Every bonus and promotion is subject to the specified wagering requirement.
You are fully responsible for maintaining the confidentiality of your password and the security of your account.
All games on Surgagg use an audited and trusted random number generator (RNG).
Surgagg reserves the right to suspend accounts suspected of violating the terms or engaging in fraudulent activity.
This Terms and Conditions document constitutes a legally binding agreement between you ("User") and surgagg ("Platform"). By accessing or using any part of our platform, you confirm that you have read, understood, and agreed to all terms stated herein.
These Terms and Conditions govern the use of the Surgagg online entertainment platform, accessible at surgagg.onl and all related subdomains or associated sites. By browsing, registering, or using any service provided by Surgagg, you automatically agree to be bound by these terms.
If you disagree with any part of these Terms and Conditions, you are advised not to use our platform. Continued use of the platform following any amendment to the terms shall be deemed acceptance of those changes.
Surgagg reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you remain in compliance with the latest version.
To use the surgagg platform, you must meet the following eligibility requirements:
Surgagg reserves the right to request age verification at any time and to suspend accounts that are unable to confirm the required age eligibility. The identity verification (KYC) process is mandatory for all users who wish to make a withdrawal.
Each user is only permitted to hold one (1) account on the surgagg platform. Registering multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of existing balances.
During registration, you are required to provide accurate, complete, and up-to-date information. The information required includes:
You are solely responsible for keeping your account password secure. Do not share your login credentials with anyone. surgagg will not be liable for any losses arising from unauthorized access to your account due to your own negligence.
If you suspect your account has been compromised or accessed without authorization, please contact the surgagg support team immediately via our 24/7 live chat.
Surgagg processes all deposits and withdrawals in Malaysian Ringgit (MYR). You are required to use a payment method registered under your own name. The use of third-party accounts for transactions is strictly prohibited and may result in your account being suspended and funds withheld pending investigation.
Deposit:
Withdrawal:
Surgagg reserves the right to hold withdrawals for up to 7 working days for security review purposes if suspicious activity is detected on the account.
Surgagg offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to the wagering requirement specified for each offer. These requirements will be clearly stated on the relevant promotions page.
The general terms applicable to all Surgagg bonuses are as follows:
Surgagg reserves the right to modify, suspend, or terminate any promotion or rewards programme at any time without prior notice. Surgagg's decisions regarding bonus eligibility and payouts are final.
All games offered on the Surgagg platform use a random number generator (RNG) that has been independently verified and audited to ensure fairness and transparency. The return-to-player (RTP) percentage for each game can be viewed in the respective game information.
Users agree to:
In the event of a technical disruption or system failure during gameplay, Surgagg reserves the right to void the affected round and return the original bet to the user's account. Winnings obtained through exploitation of bugs or technical errors will not be paid out.
The following is a list of activities strictly prohibited on the surgagg platform. Violation of any of these prohibitions may result in immediate account closure and forfeiture of all balances:
Surgagg cooperates fully with legal authorities and will disclose user information when required by court order or the relevant authorities.
Users may close their own account at any time by contacting the Surgagg support team. Prior to closure, all active bonus wagering requirements must be fulfilled, or the relevant bonus will be forfeited. Any legitimate real-money balance will be processed for withdrawal after a final review is completed.
Surgagg reserves the right to suspend or close a user's account without prior notice under the following circumstances:
If an account is closed due to a terms violation, Surgagg reserves the right to withhold all balances including winnings until the investigation is concluded. Decisions made following the investigation are final.
Surgagg provides this platform on an "as-is" basis and makes no guarantee that the service will always be free from technical disruptions, errors, or inaccuracies. Our platform strives to ensure maximum uptime; however, scheduled maintenance and unforeseen circumstances may occur.
Surgagg shall not be liable for:
Surgagg's maximum liability under any circumstances shall not exceed the total amount deposited by the user in the 30 days prior to the claim arising.
Surgagg reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on the platform's website.
For significant amendments, surgagg will endeavor to notify registered users via email or in-platform notification at least 7 days before the changes take effect. However, it remains your responsibility to review this page periodically. Continued use of the platform after the effective date of any amendment constitutes your acceptance of those changes.
These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or related to these terms shall first be resolved through negotiation between both parties. Should negotiation fail, the dispute will be referred to a recognised arbitration body.
Users agree that any legal action or proceedings relating to the Surgagg platform shall be subject to the jurisdiction designated by Surgagg, and you waive the right to bring action in any other jurisdiction.
Surgagg complies with all applicable licensing requirements and regulations for the operation of an online entertainment platform. Licence information can be found at the bottom of our website.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the Surgagg platform, please contact our team via:
Our support team is available in both English and Bahasa Malaysia and will endeavour to respond to every enquiry within 24 working hours. We take all user complaints and feedback seriously as part of our commitment to continuously improving the platform.
Some frequently asked questions from users regarding surgagg's platform terms and rules.